Frequently Asked Questions
 1.
Are you insured and bonded?
2.
How do you protect my keys?
3.
Must I be home when you clean?
4.
How many people will clean my home?
5.
Will I always have the same team?
6.
Are teams trained and supervised?
7.
How do I pay for your services?
8.
What is the cost to clean my home?
9.
Is the personal information I provide you
confidential?
1. Are you insured
and bonded?
Our insurance is among the best available. We are fully insured
and bonded. Your home, our team members and The Maids Home Services
are included in our coverage. If you'd like, we'll send or fax
you a certificate validating our insurance. If you are comparing
services, ask for specifics on their coverage. Most independents
and services do not carry workman's compensation insurance.
2. How do you protect my keys?
Your key is identified with only a number - no name or address.
Your key is secured in a locked key storage device to which
only our managers have access. The key is issued to the team
leader on the day of your clean. The team leader returns the
key at the end of the day and management returns it to the secured
container. A complete key inventory is performed at the end
of every business day.
3. Must
I be home when you clean?
We want you to be comfortable; we let you have the choice to
be home or not. Many of our customers prefer to give us a key
or alarm code for entry. You may also hide a key in a secure
location at your home so we may use this for entry.
4. How
many people will clean my home?
We usually work in teams of four cleaning professionals, one
of whom is a team leader (supervisor). Four-person teams prove
to be the most efficient because each employee can concentrate
on a specific task while in your home. In the infrequent event
that someone on the team cannot be present, the three remaining
team members ensure that your house will be cleaned on the day
we promise to clean.
 5.
Will I always have the same team?
Our goal is to have the same team. Circumstances (like sickness,
weather, and holidays) beyond our control may occasionally require
a team substitution. Be assured that each team receives the
same training, follows the same cleaning system and has your
personal service records so, if a change happens, your high
quality service will continue. We will also make sure that you
are aware of this change before your cleaning.
6. Are teams
trained and supervised?
Team members are professionally trained before they enter your
home. Training continues as we learn about new cleaning products
and methods. Each team includes a working supervisor that cleans
and inspects the work of the team members before leaving our
home. Our Field Leader, Robbin, makes periodic visits to homes
to ensure we're meeting service commitments.
7. How do I pay for your services?
Payment is due at time of service. You may pay by cash, personal
check, MasterCard, Visa, Discover, or American Express. We require
a major credit card number to reserve your spot on the schedule.
On regularly scheduled visits, we ask you to leave payment on
the kitchen counter. If you prefer to pay by credit card, we
will processes your card the next business day after your service.
8. What
is the cost to clean my home?
Fees are based on each specific home. If you would like a quote,
please click here to email us your information. We can also
be reached at (603) 964-1633/ (978) 463-7471or (603) 516-2400
to talk to our customer care team personally (Monday through
Friday, 8:00 AM to 5:30 PM).
9. Is
the personal information I provide you confidential?
YES! Click
here for information on our privacy policy.
Click
here for a FREE estimate
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